tk111 FAQ — Your Questions Answered

No. tk111 allows one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all accounts being suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the Login page instead of creating a new account.

On the Login page, click the "Forgot Password" link. Enter the mobile number linked to your account and you'll receive an OTP. Use that OTP to set a new password. If you no longer have access to your registered number, contact support at [email protected] with your account details.

Basic account creation only requires your mobile number. However, for larger withdrawals or if your account is flagged for a security review, tk111 may ask you to verify your identity with a copy of your National ID card. This is a standard process to protect your account and comply with platform security requirements.

If you want to close your account, email [email protected] from the address or number linked to your account and request closure. Before closing, make sure you've withdrawn any remaining balance. If you're closing your account because of concerns about your gaming habits, consider using the self-exclusion option on the Responsible Gaming page first.

tk111 accepts bKash, Nagad, Rocket, and local bank transfers. All transactions are processed in Bangladeshi Taka (BDT). There are no currency conversion fees. These are the only accepted payment methods — tk111 does not accept international cards or cryptocurrency at this time.

The minimum deposit on tk111 varies by payment method. For bKash and Nagad, the minimum is typically 100 BDT. Bank transfers may have a higher minimum. Check the deposit page inside your account for the current limits, as these can be updated from time to time.

Deposits via bKash and Nagad are credited to your tk111 account within 1 to 3 minutes in most cases. If your deposit hasn't appeared after 10 minutes, take a screenshot of your payment confirmation and send it to [email protected] with your account number. The support team will resolve it quickly.

Log in to your tk111 account, go to the Withdraw section, choose your preferred method (bKash, Nagad, Rocket, or bank), enter the amount, and confirm. Withdrawals to mobile wallets are usually processed within the same day. Bank transfers may take up to 24 hours. Make sure the withdrawal account matches the name on your tk111 account.

Withdrawals can be delayed if your account has a pending identity verification, if you have an active bonus with wagering requirements not yet met, or if there's a high volume of requests being processed. If your withdrawal has been pending for more than 24 hours, contact [email protected] with your transaction reference number.

tk111 does not charge fees on deposits. For withdrawals, tk111 does not add platform fees, but your mobile wallet provider (bKash, Nagad, etc.) may apply their standard transaction charges. Check your wallet provider's fee schedule for details.

tk111 currently offers seven games: Dragon Tiger, Dragon and Tiger, Monster Hi-Lo, Plinko, Shade Dragon Fishing, HRG Live, and Win. All games are available 24 hours a day, 7 days a week. Visit the Game page for a full overview.

Dragon Tiger is a two-card game. One card is dealt to Dragon, one to Tiger. The side with the higher card wins. You bet on Dragon, Tiger, or Tie before the cards are revealed. Rounds take about 10 seconds. It's the simplest and most popular game on tk111 — ideal for new players.

Minimum bets vary by game. Most tk111 games start from as low as 10 BDT per round, making them accessible for players with any budget. The exact minimum for each game is displayed on the game screen before you place your bet.

Yes. All tk111 games use certified random number generation (RNG) to determine outcomes. Results are unpredictable and cannot be manipulated by the platform or by players. The RNG system is regularly tested to ensure fairness. HRG Live uses real dealers and physical cards, adding an additional layer of transparency.

tk111 is a real-money gaming platform. Games are played with real Taka and all winnings are real. There is no free-play or demo mode available at this time. If you're new to a game, start with the minimum bet to get comfortable with the rules before increasing your stake.

Visit the App page on tk111. Android users can download the APK file directly and install it on their device — you may need to enable "Install from unknown sources" in your phone settings. iOS users can find the app through the App Store link on the same page. The app is free to download.

No. All tk111 games work directly in your mobile browser — Chrome, Firefox, or Safari on Android and iOS. No download is required to play. The app is optional but offers a faster experience, push notifications for promotions, and biometric login on supported devices.

First, double-check that you're entering the correct mobile number and password. If you've forgotten your password, use the reset option on the Login page. If you're still unable to log in, try clearing your browser cache or reinstalling the app. If the problem continues, email [email protected] with your registered mobile number.

Slow loading is usually caused by a weak internet connection. Switch to Wi-Fi if possible, or move to an area with a stronger 4G signal. You can also try clearing your browser cache or closing other apps running in the background. If the issue persists across multiple sessions, contact support with details of your device and connection type.

Yes, tk111 offers promotions for new players who register and make their first deposit. The current welcome offer details are shown on the homepage and in your account after registration. Bonuses are subject to wagering requirements — read the full terms on the Terms and Conditions page before claiming any offer.

A wagering requirement means you need to bet a certain amount before you can withdraw bonus winnings. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place 5,000 BDT in total bets before the bonus converts to withdrawable cash. The specific requirement for each promotion is listed in the offer terms.

Expired bonuses are automatically removed from your account and cannot be reinstated. Each promotion has a clearly stated expiry date — check the offer details when you claim a bonus so you know how long you have to use it. If you believe a bonus was removed in error, contact [email protected].

tk111 uses SSL encryption on all pages to protect data in transit. Your password is stored in hashed form and is never visible to staff. Two-factor authentication via OTP is used during login and withdrawals. For full details on how your data is handled, read the Privacy Policy.

Change your password immediately using the reset option on the Login page. Then email [email protected] to report the issue. The support team can temporarily lock your account while the situation is investigated. Never share your password or OTP with anyone — tk111 staff will never ask for these details.

tk111 provides responsible gaming tools including deposit limits, session time reminders, and self-exclusion. Visit the Responsible Gaming page to learn how to activate these features. If you want to self-exclude immediately, email [email protected] and the team will process your request within 24 hours.

You must be 18 years or older to register and play on tk111. Age verification may be required during the account review process. tk111 takes underage gambling seriously and any account found to belong to a minor will be closed immediately with the balance forfeited.